Shipping Policy
At Enterprise IT Hub, we know that IT hardware is often needed urgently — a failed drive, a new office setup or a project deadline. This Shipping Policy explains how quickly we process orders, where we ship, what shipping costs, and what to do if anything goes wrong in transit.
Free Shipping Calculator
Standard shipping is free on orders of $50 or more within the contiguous USA. Enter your cart total to check:
Order Processing & Dispatch Times
Most in-stock orders leave our Austin, Texas warehouse within 48 hours.
In-stock items
Dispatched within 48 hours (business days) after payment is confirmed. You receive an email with your tracking number as soon as your order ships.
Weekends & holidays
Orders placed on weekends or U.S. public holidays are processed on the next business day.
Bulk & special orders
Large-volume, back-ordered or special-order items may need extra lead time. We confirm the expected ship date by email before dispatch.
Order verification
Some orders may be held briefly for payment or fraud verification to protect you. We’ll contact you if we need anything.
Shipping Methods, Costs & Delivery Times
Available options and exact costs are always shown at checkout before you pay.
Transit times are carrier estimates that start after dispatch and are not guaranteed. Alaska, Hawaii, Puerto Rico and remote areas may take longer and shipping is calculated at checkout.
Tracking, Canada & Delivery Details
Everything else you need to know about getting your hardware.
Order tracking
Every order ships with a tracking number, sent by email when your package leaves our warehouse. You can also view your order status in your account.
Shipping to Canada
We ship across Canada. Import duties, brokerage fees and taxes may apply on delivery and are the responsibility of the recipient unless stated otherwise at checkout. We currently ship only to the USA and Canada.
Addresses & PO boxes
- Please double-check your shipping address — we’re not responsible for delays caused by incorrect addresses.
- Address changes are possible only before your order ships.
- Some heavy or high-value items cannot ship to PO boxes or APO/FPO addresses.
Signature & business delivery
High-value shipments may require a signature on delivery. For business addresses, please include a company name and make sure someone is available to receive the package during business hours.
Damaged, Lost or Delayed Packages
Damaged on arrival? Inspect your package on delivery and email us within 48 hours with your order number and photos of the item and box. We’ll arrange a free return and a priority replacement or full refund — see our Return & Exchange Policy.
Package not arrived? If tracking shows no movement or your order hasn’t arrived after the estimated delivery date, contact us. We’ll open a claim with the carrier and arrange a replacement or refund once the claim is confirmed.
Delays caused by weather, carrier disruptions, customs or peak holiday seasons are outside our control, but we’ll always help you track down your order.
Shipping FAQ
How long does it take to ship my order?
In-stock orders are dispatched within 48 hours on business days. Standard delivery within the contiguous USA usually takes an additional 3–7 business days, depending on your location.
Do you offer free shipping?
Yes. Standard shipping is free on orders of $50 or more to addresses in the contiguous USA. Shipping costs for other orders and destinations are calculated at checkout.
Do you ship to Canada?
Yes, we ship across Canada. Delivery usually takes 5–10 business days after dispatch, and import duties or taxes may apply on delivery.
How can I track my order?
You’ll receive a tracking number by email as soon as your order ships. You can also check your order status by logging into your account on our website.
Can I change my shipping address after ordering?
Yes, as long as your order hasn’t shipped yet. Contact us as soon as possible with your order number and the correct address.
What if my package arrives damaged?
Email us within 48 hours of delivery with photos of the item and packaging. We’ll send a free return label and provide a priority replacement or a full refund.
Need Hardware Fast?
Shop in-stock IT hardware with 48-hour dispatch, or contact us for express and bulk shipping options.