Disclaimer
Please read before placing an order
By placing an order on enterpriseithub.com, you confirm that you are the authorized holder of the payment method used, and you agree to this Disclaimer, our Terms of Service and our Return & Exchange Policy. Once an order has shipped, refunds are available only under our Return & Exchange Policy.
Key Rules at a Glance
The most important points of this page in plain English.
Orders can be cancelled for a full refund only before they ship. After dispatch, the order is final and only our return process applies.
Money is refunded after shipment only when an item is returned and approved under our Return & Exchange Policy.
We contest every chargeback on a shipped and delivered order with full evidence, including tracking and delivery confirmation.
Orders using stolen or unauthorized cards are cancelled and reported to the card issuer, payment processor and law enforcement.
We may hold any order and ask for identity or payment verification. Unverified orders are cancelled and refunded to the original card.
Any problem with an order? Contact us before your bank. Most issues are resolved within one business day.
General Disclaimer
The information on enterpriseithub.com is provided by Enterprise IT Hub, a GLOWORA LLC company, for general informational and commercial purposes. While we work to keep everything accurate and up to date, we make no guarantee that all content is complete, current or error-free at all times. Your use of this website and reliance on any information on it is at your own risk.
Product Information & Pricing
- Product descriptions, images and specifications are based on manufacturer information and may change without notice. Images are for illustration.
- It is your responsibility to confirm compatibility, model numbers and requirements before ordering.
- Prices and availability may change at any time. If a product is listed at an incorrect price due to an error, we may cancel the order and refund any payment, even after an order confirmation has been sent.
- Products are covered only by the manufacturer’s warranty. We make no additional warranties beyond those stated in our policies.
Order Verification & Fraud Prevention
To protect our customers and genuine cardholders, every order is screened before it ships. We may use, and you consent to, the following checks:
- Address Verification (AVS), card security code (CVV) and 3-D Secure authentication
- Review of IP address, device, location, email and phone details against the billing information
- A verification call or email to the phone number and email provided
- A request for a government-issued photo ID matching the cardholder name, or other proof that you are the authorized cardholder, for high-value or high-risk orders
We reserve the right to hold, limit or cancel any order at our sole discretion — including orders with mismatched billing and shipping details, shipments to freight forwarders or reshipping services, or orders that cannot be verified. If an order is cancelled, any payment is refunded to the original payment method only. Verification information is handled under our Privacy Policy.
Order Cancellation
To cancel, contact us as soon as possible with your order number. Because in-stock orders are dispatched quickly (usually within 48 hours), we cannot guarantee that a cancellation request will be received before the order ships. Shipments refused at delivery or returned as undeliverable are handled under our Return & Exchange Policy and are not automatically refunded.
Refunds After Shipment
Once an order has shipped, we do not issue refunds, credits or payment reversals except through our Return & Exchange Policy.
A refund after shipment is issued only when all of these apply:
- The return was requested within the return window and an RMA number was issued by us
- The item was returned in the condition required by the Return & Exchange Policy
- The returned item was received and passed our inspection
Approved refunds are paid only to the original payment method used for the order — never to a different card, account or person.
Chargeback & Payment Dispute Policy
If you have a problem with an order, you agree to contact us first and give us the opportunity to resolve it under our policies before filing a dispute or chargeback with your bank or card issuer.
Chargebacks filed on orders that were shipped and delivered as described will be formally disputed by Enterprise IT Hub.
When responding to a chargeback, we provide the card issuer with evidence that may include:
- While a dispute is open, we will not issue a separate refund for the same order.
- Filing a chargeback for an order that was received, instead of using our return process, may result in permanent closure of your account and refusal of future orders.
- If a chargeback is found to be unjustified, we reserve the right to recover the amount owed, together with chargeback fees and collection costs, to the extent permitted by law — including through collection agencies.
- Knowingly filing a false chargeback (“friendly fraud”) may be reported to the payment processor and the relevant authorities.
This policy does not limit any rights you have under applicable law or your card issuer’s rules.
Unauthorized Card Use & Carding
Using a payment card without the cardholder’s authorization is a crime. We have zero tolerance for card fraud.
When we detect or suspect fraudulent activity, including the use of stolen card details (“carding”):
- The order is cancelled immediately and payment is refunded to the original card
- Order details, IP address, device information and communications are preserved as evidence
- The activity is reported to the card issuer and our payment processor
- Cases may be reported to law enforcement, including the FBI Internet Crime Complaint Center (IC3) and local authorities, and we will cooperate fully with any investigation
- Associated names, emails, addresses and devices are permanently blocked from ordering
Unauthorized use of credit or debit cards may violate U.S. federal law, including 18 U.S.C. § 1029 (fraud in connection with access devices), as well as state laws.
Delivery Confirmation
- Orders are shipped only to the address entered at checkout. Address changes after ordering may require re-verification.
- Carrier tracking showing “delivered” to the address you provided is accepted as proof of delivery.
- High-value orders may require an adult signature on delivery.
- If tracking shows delivered but you did not receive your package, contact us within 48 hours. We will open an investigation with the carrier, and you agree to cooperate, including providing a written statement if requested.
- We are not responsible for packages stolen after the carrier confirms delivery to the address provided, but we will assist with carrier claims where possible.
See our Shipping Policy for dispatch times and delivery details.
Technical Advice
Buying guides, blog articles and recommendations from our team are provided as general guidance only and do not replace professional assessment of your specific IT environment. You are responsible for installation, configuration, data backups and the security of your systems. We are not liable for data loss, downtime or damage resulting from the use of any product or advice.
Trademarks & External Links
Enterprise IT Hub is an independent reseller. All product names, logos and brands (such as Seagate, Zebra, BenQ, Optoma and ViewSonic) are the property of their respective owners and are used for identification purposes only. Their use does not imply endorsement or partnership.
Links to third-party websites are provided for convenience. We do not control and are not responsible for the content or practices of those websites.
Limitation of Liability
To the fullest extent permitted by law, Enterprise IT Hub and GLOWORA LLC are not liable for any indirect, incidental, special or consequential damages arising from the use of this website or our products. Our total liability for any claim is limited to the amount paid for the product or order in question. Full terms are set out in our Terms of Service.
Your agreement. By using this website or placing an order, you confirm that you have read, understood and agree to this Disclaimer, our Terms of Service, Shipping Policy, Return & Exchange Policy and Privacy Policy. If any part of this Disclaimer is found unenforceable, the remaining parts remain in full effect. These policies are governed by the laws of the State of Texas, USA.
Questions Before You Order?
We’re happy to help with verification, payment options or any concern about an order — before you contact your bank.