Refund and Returns Policy
At Enterprise IT Hub, we want you to buy IT hardware with complete confidence. If a product isn’t right for you, arrives damaged, or doesn’t match its description, this policy explains exactly how returns, refunds and exchanges work — clearly and without surprises.
How to Return an Item in 4 Steps
Every return needs an RMA (Return Merchandise Authorization) number — it’s how we track your return and refund quickly.
- Step 01
Contact us
Email or call with your order number and the reason for return.
- Step 02
Get your RMA
We send your RMA number and instructions within 1 business day.
- Step 03
Pack & ship
Use the original packaging and write the RMA number on the outside of the box.
- Step 04
Get your refund
We inspect within 24 hours of receipt, then issue your refund or replacement.
What Can Be Returned?
Returns are accepted within 30 days of delivery for all product categories, subject to the conditions below.
Eligible for return
- Unused, unactivated hardware in original condition with all packaging, accessories and manuals
- Items that arrived damaged, defective (DOA) or incorrect, or that don’t match their description
- Unopened firewalls, switches, storage drives, projectors, scanners and printers
- Items powered on for testing but not fully configured, registered or activated — if otherwise unused and in original packaging
Not eligible
- Returns requested after the 30-day window
- Activated, licensed or registered software, firmware subscriptions or fully activated hardware
- Items missing original packaging, accessories or serial-number stickers
- Damage caused by misuse, mishandling or unauthorized modification
- Custom-configured or special-order enterprise hardware
- Returns shipped without an RMA number issued by us
Returning a hard drive or storage device? Back up and wipe your data first. We are not responsible for any data left on returned devices.
Refunds: How & When You Get Paid Back
Eligible returns receive a full 100% refund to the original payment method — no restocking fee.
You’ll receive an email confirmation with your refund amount and reference number.
Who Pays for Return Shipping?
If we made a mistake or the product is faulty, the return is on us.
Damaged, Defective or Wrong Item? Report Within 48 Hours
Please inspect your order on arrival. If something is damaged, defective or incorrect, email us within 48 hours of delivery with your order number and clear photos of the item and packaging. You can then choose a priority replacement or a full refund — at no cost to you.
Exchanges
Need a different model or capacity? Exchanges within 30 days carry no restocking fee.
Exchange requests received before 3 PM EST are processed the same business day. To switch to a product in a different category, return the original item for a full refund and place a new order.
Warranty After 30 Days
Every product we sell is 100% authentic, brand new and covered by the original manufacturer’s warranty. After the 30-day return window, faults are handled through the manufacturer’s warranty and RMA process — and our team is happy to help you coordinate the claim for any product purchased from us. Warranty coverage and length vary by brand and model; see the product page or manufacturer documentation for details.
Returns & Refunds FAQ
How long do I have to return an item?
You can request a return within 30 days of delivery. Contact us with your order number to receive an RMA number before shipping the item back.
Do you charge a restocking fee?
No. Eligible returns receive a full 100% refund with no restocking fee, and standard exchanges within 30 days are also fee-free.
How long does a refund take?
Returns are inspected within 24 hours of arrival. Once your refund is issued, it usually appears on your card or account within 5–7 business days, depending on your bank.
Can I return a product after powering it on?
Yes, if it has not been fully configured, registered or activated and is otherwise unused with all original packaging and accessories. Activated software licenses and subscriptions cannot be returned.
What if my order arrives damaged?
Email us within 48 hours of delivery with photos of the item and packaging. We’ll send a prepaid return label and you can choose a priority replacement or a full refund at no cost.
Start a Return or Exchange
Have your order number ready. Our support team replies quickly and will email your RMA within 1 business day.